Kalfire fireplaces are developed and manufactured to the highest quality standards. Each fireplace is thoroughly tested before leaving the factory. For fireplaces installed in the Netherlands, Belgium, Germany, the United Kingdom, and France, Kalfire provides dedicated service and support. Should you require assistance with operation or maintenance, or experience a technical issue, you can rely on our service team. On this page, you’ll find information about our service and warranty policy, and how to submit a service request.
For service, malfunctions, technical issues, or questions regarding the operation or maintenance of your fireplace, please first contact the authorised Kalfire dealer or installer who supplied and/or installed your fireplace.
Your dealer or installer is familiar with your specific installation and can usually assist you most quickly and efficiently. If additional technical support is required, your dealer or installer will contact Kalfire directly.
If your dealer or installer is no longer available or is unable to assist you, you may contact Kalfire directly for support via the service request form below.
After you submit the service request form, we will review the information provided.
Whenever possible, we coordinate the follow-up with the authorised Kalfire dealer or installer who carried out the installation. In most cases, your request will be handled by them, as they are familiar with your specific situation.
If this is not possible, Kalfire will assess the request and contact you directly to arrange further support.
If on-site service work is required, you will receive a clear proposal or quotation in advance. The work will only be scheduled and carried out after you have given your approval, so you know exactly what to expect beforehand.
Registering your fireplace helps us help you. By having your appliance details on file, we can provide faster support to your dealer or directly to you whenever service or maintenance is needed.
Register your fireplace
We supply our fireplaces through an extensive dealer network consisting exclusively of certified service engineers and installers. Is your fireplace experiencing a malfunction, or would you like to schedule (annual) maintenance? Always contact your dealer or point of purchase first. They are familiar with your installation and will be able to assist you professionally. Find your dealer, or contact us if your dealer is no longer listed.
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